Frequently Asked Questions

Quick answers about ordering, shipping and setting up your menu files. Don't see your question? Call (252) 449-4444, ext. 3 or send us a message.

Ordering and pricing

How do I get a price?

Go to the order page and choose your paper weight, size, options and quantity. Your price shows right away, and you can place your order from the same page.

What is the minimum order?

25 menus. After that you can order any quantity you need.

What sizes can you print?

Any size up to 12 x 18 inches. Just type your width and height on the order page. Common sizes include 8.5 x 11, 8.5 x 14 and 11 x 17.

Which paper weight should I choose?

We print on 8, 10, 12 and 14 mil waterproof paper. All four wipe clean and won't tear. The higher the number, the thicker and stiffer the menu feels in your guest's hands.

Does printing on the back cost extra?

No. The back side of your menu prints free.

Can you fold menus or round the corners?

Yes. Folding is available on 8 and 10 mil paper, and rounded corners are available on every paper weight. Tick the box on the order page and the price updates to include it.

Is there a discount for adding your logo?

Yes. Allow us to put our logo on your menu and you get 5% off your order. Tick the Discount box on the order page and the discount is applied in your cart.

I need something I don't see on the site. Can you help?

Yes. Email info@waterproofmenu.com or call (252) 449-4444, ext. 3 and tell us what you have in mind. We'll send you a quote.

Do you work with designers and agencies?

Yes. You design the menu, we print it and can blind ship it straight to your client. Call (252) 449-4444, ext. 3 and we'll set you up with agency pricing.

Shipping and turnaround

How fast will my menus ship?

Most orders ship same or next business day.

How much is shipping?

Ground shipping is figured from your ZIP code and the weight of your order, and you'll see it in your cart before you check out. Orders of $500 or more ship free by ground in the lower 48 states.

For Alaska, Hawaii, U.S. territories and military addresses, call (252) 449-4444, ext. 3 and we'll quote your shipping.

Can I pick up my order?

Local pickup is available on the Outer Banks at 115 W. Meadowlark St., Kill Devil Hills, NC 27948. Choose it at checkout if you're in our pickup area.

Artwork and files

What file types do you accept?

PDF is best. We also accept EPS, TIF, JPG and DOC files, and most files made in Adobe Creative Suite. Upload your front and back artwork on the order page.

How should I set up my menu file?

The same way you would for regular printing. If your design goes all the way to the edge of the paper, add bleed (see below). Our pre-press team checks every file for bleed, crop marks and resolution.

What is bleed?

Bleed is extra artwork past the edge of the page, so colors and images reach the edge after trimming with no white margin. Make your file 0.125 inches bigger on every side. For example, an 8.5 x 11 menu should be submitted at 8.75 x 11.25 inches.

Keep important text and images at least 0.25 inches inside the trim line.

What about borders and margins?

Keep a safety margin of at least 0.25 inches inside the trim. If your menu has a border, keep it at least 0.25 inches from the edge so it looks even on every side. Thicker borders look best after trimming.

What image resolution do I need?

We recommend 300 dpi. The higher the resolution, the sharper your photos and text will print.

Will I see a proof before you print?

We send a proof if we see a problem with your file or if we're designing the menu for you. If you'd like to see a preview before we print, just ask.

What if my file needs work?

If your file needs adjustments, our pre-press team can fix it at a prorated rate of $75 an hour.

Who checks my menu for typos?

You do. You're responsible for the accuracy of your artwork, so please proofread your menu carefully before you upload it.

Do I need permission to use the images on my menu?

Yes. By sending us your artwork, you confirm that you're allowed to use every image in it. If you don't own the copyright, you need permission from whoever does. We may refuse an order without giving a reason.

Reviews and contact

How do I leave a review?

We'd love to hear from you. Leave a review here.

How do I reach you?

Call (252) 449-4444, ext. 3, email info@waterproofmenu.com, or send us a message.